LAST UPDATED: DECEMBER 10, 2024
Terms of Service (UK)
Commercial Customer Insurance Service Information
Introduction
This information should be read in conjunction with our Terms of Use and Privacy Policy, as well as the applicable insurance policy documents. Specific insurance policy terms and conditions will prevail over any of the terms below should any contradiction arise.
Who we are
Coalition is a trading name of Coalition Risk Solutions Ltd. (“we”, “our” or “us”), which is an appointed representative of Davies MGA Services Limited, a company authorised and regulated by the Financial Conduct Authority under firm reference number 597301 to carry on insurance distribution activities. Coalition Risk Solutions Ltd. is registered in England and Wales company number 13036309. Registered office at 34-36 Lime Street, London, United Kingdom, EC3M 7AT. You can verify these details by visiting the FCA’s website (www.fca.org.uk/register) or contacting the FCA on 0800 111 6768.
Our Insurance Service
Coalition’s Cyber insurance products are underwritten by a variety of carrier partners as shown in the table below. Coalition and the lead carrier (Allianz Global Corporate & Specialty SE) are co-manufacturers of the Cyber insurance products, and the insurance is arranged by Coalition who have been authorised by the insurers under a delegated authority to transact insurance business and handle claims on their behalf. When providing this insurance service, we only offer insurance through our carrier partners and we act for and on behalf of the insurers, however neither we nor any of our carrier partners have a direct or indirect holding - representing more than 10% of the voting rights or capital in each other.
INSURANCE COMPANY | FCA FRN | PRINCIPAL ADDRESS |
|---|---|---|
Allianz Global Corporate & Specialty SE | 214374 | 60 Gracechurch Street London, EC3V 0HR |
Navigators Insurance Company UK Branch, trading as “The Hartford” | 202980 | Floors 8, 6 Bevis Marks, Bury Court, London, EC3A 7BA |
Certain Underwriters at Lloyd's of London | Multiple | 18th Floor 125 Old Broad Street London, EC2N 1AR |
As a customer of Coalition, if you have any questions or concerns regarding our products, please always contact help-uk@coalitioninc.com directly or call us on +44 (0)20 4536 4690 or freephone: +44 (0)808 134 9559. Any insurance claims you make must be notified directly to claims@coalitioninc.com or by calling 0204 5364690, and Coalition, in turn, will contact the insurer or their nominated claims representatives. For more information, please refer to the policy documents. Only the relevant policy documents can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. Please see a copy of your policy for the full terms, conditions and exclusions. Cybersecurity management services that may be provided by Coalition Affiliates, such as Coalition Incident Response UK Ltd., accessible via the Coalition Control® platform, are not regulated products by the FCA. Any information on Coalition’s website does not in any way alter, supplement, or amend the terms, conditions, limitations or exclusions of the applicable insurance policy and is intended only as a brief summary of such insurance products. Coalition’s services are subject to these terms of services, our Terms of Use, Privacy Policy, and any contractual agreements that you may sign.
Helping you make an informed decision
Whilst we do not offer any advice or make a personal recommendation regarding the suitability of the insurance product provided, we strive to provide our customers with the information needed for them to make their own informed decision on whether this insurance suits their needs.
Charges
We do not currently apply administration charges to our customers for arranging or administering their insurance policies. Beginning in 2025, we will apply a policy administration fee on all new business and renewal transactions for Cyber & Technology policies. New business & renewal policy administration fees are non refundable. We do not apply a policy administration fee for mid-term adjustments or cancellations. Please refer to your policy documents for more information on applicable policy administration fee. ce policies.
How are We Paid for Arranging the Insurance?
When we sell you a policy, the insurer pays Coalition a percentage commission from the total premium. If the type of policy we sell reaches specific profit targets, the insurer also pays us an additional bonus. You are entitled, at any time, to request information regarding the amount of remuneration we have received as a result of arranging your policy.
Customer disclosure
You owe a duty to make a fair presentation of the risk to the insurer. You must disclose to the insurer every material circumstance which you know or ought to know after a reasonable search or which is sufficient to put the insurer on notice that it needs to make further inquiries to reveal those material circumstances (as defined below). In addition, you must disclose information in a clear and accessible manner.
A circumstance is material if it would influence a prudent insurer’s judgement in determining whether to take the risk and, if so, on what terms. Failure to disclose a material circumstance may entitle an insurer to:
in some circumstances, avoid the policy from inception and in this event any claims under the policy would not be paid;
impose different terms on your cover; and/or
reduce the amount of any claim payable
This duty applies:
before your cover is arranged;
when it is renewed; and
at any time that it is varied.
Insurance Premium
We are not permitted to hold client money. We have entered into a written agreement with the insurance carriers that all premiums you pay to us are held on trust as agent of the insurer by our regulatory principal Davies MGA Services Limited (“Davies”). In accordance with this agreement, premiums are treated as being received by the insurer when received into the Davies insurer trust bank account and any premium refund is treated as received by you when it is actually paid over to you.
Awareness of Policy Terms
When a policy is issued, you are strongly advised to read it carefully, as it is that document, the schedule and any certificate of insurance that details the cover you have in place. If you are in doubt over any of the policy terms and conditions, please contact us promptly.
Law
Unless agreed by prior and mutual written consent, English law will apply to these Terms & Conditions and legal arbitration of any other aspect of your relationship with us. We supply the policy documents and communicate with you in English only.Insurance documentation is provided in electronic formats. Please contact us by emailing help-uk@coalitioninc.com if you would like us to send you paper copies available free of charge.
Complaints
We strive to offer an excellent level of service in all aspects of our business. Still, if you are not happy, we ask that you contact us as soon as possible so we can seek to reach a fair and timely resolution to your complaint. Our complaints procedure is available here: https://www.coalitioninc.com/en-gb/legal/complaints-procedure and on request. You can contact us to make a complaint by emailing complaints@coalitioninc.com, by calling 02045364690, or by writing to Coalition Risk Solutions Limited, 34-36 Lime Street, London, United Kingdom, EC3M 7AT. If you are not happy with how we have handled a complaint (a) if you meet the current Financial Ombudsman Service (‘‘FOS’ ‘) criteria, you are entitled to refer the matter to the FOS. You can obtain further information, including contacting the FOS from www.financial-ombudsman.org.uk, email: complaint.info@financial-ombudsman.org.uk or phone 0800 023 4567 and/or (b) you may submit a dispute for online resolution to the European Commission Online Dispute Resolution platform. You can find this platform and more information about it here: http://ec.europa.eu/consumers/odr.
Cancelling the Policy
You may cancel the policy at any time before its expiry, and a refund of any premium which you have already paid for the remaining period of the policy will be issued, provided that you have not reported a claim, event or circumstance that could reasonably be expected to give rise to a claim, in which case no refund will be due to you. Any applicable policy administration fee will not be refundable. To cancel any insurance policy, please contact your broker.
Financial Services Compensation Scheme
As the Appointed Representative of Davies, Coalition’s Cyber Insurance Products are covered by the Financial Services Compensation Scheme (FSCS). If we cannot meet our obligations, you may be entitled to compensation from the FSCS depending on the type of insurance and the circumstances of the claim. Further information is available from the FSCS at www.fscs.org.uk. Their telephone number is 0800 678 1100 or 020 7741 4100.
Coalition’s products are underwritten by Allianz Global Corporate & Specialty SE (A.M. Best A+ rating), Navigators Insurance Company UK Branch, trading as ‘The Hartford’ (A.M. Best A+ rating), and Lloyd’s of London (A.M. Best A+ rating).
